Sharing resources and expertise “absolutely helps all of us,” says TriStar Pension Consulting President Shannon Edwards, who participates in the TPA Benchmark group created by industry veteran Dawn Hynes
of Hynes Associates. “The primary reason I joined was to have a group of
peers that I could collaborate with,” says Edwards, explaining that the group shares policies, procedures, CRM projects, marketing ideas, hiring ideas and software.
For Jill Dennis, Director
of Business Development and Shareholder Business Development
at Dunbar Bender & Zapf (DBZ), an actuarial and retirement consulting firm in Pittsburgh, DBZ’s path to joining the Cerrado Group didn’t start as an effort to build comprehensive collaboration. Rather, she “has been and continues to be involved with advisory boards which have started out as a means for recordkeepers
to get the TPA perspective on what
is working and not working with platforms,” she says. “Throughout those discussions, I have formed bonds with other TPAs where in addition
to discussing the recordkeepers, we
are able to discuss business concerns, industry concerns, what works for others, what works for us and share ideas.”
Dennis outlines a variety of ways in which DBZ has worked with other TPAs over the years. “We provide services, such as actuarial services
or ESOP administration to TPAs throughout the country who do not have actuaries or ESOP specialists on staff,” she explains. Eventually this led to joining Cerrado, a 501(c)(6) non-profit trade association of like- minded independent TPAs that is
a prime example of collaboration among TPAs.
MULTIPLICITY OF IDEAS AND SKILLS
“It’s not just the numbers that matter,” Dennis says, “it’s having the right combination of members that
is most important.” She adds that a benefit of collaborating with multiple independent TPAs is being able to benefit from multiple viewpoints.
“We join these groups for collaboration, sharing and
discounts that can save us money if possible,” says Edwards. “I think the collaboration and sharing of ideas, etc. is more important than that, though. For instance, one of our roundtable members is really strong in HR, which I am not.”
The Cerrado Group describes itself as “Purposefully built around unconventional diversity,” and notes that it believes that its members are “naturally different.”
“Everyone has something to offer,” says Dennis, noting that some firms excel at technology and some offer specific services such as those unique to defined benefit plans. Still others, she says, were first to jump into 3(16) fiduciary services or pooled employer plans (PEPs) “and are willing to share what works and what doesn’t.”
MECHANICS OF A COLLABORATIVE GROUP
A variety of factors go into building a collaborative group.
Before joining a collaboration, it’s necessary to get buy-in from others in your firm, for a variety of reasons— security of information about the organization and its clients, the effect on the organization, what it means for the organization’s resources and the expenditure of them, the sources of various kinds of expertise, and more.
Dennis says that at DBZ, “there was no actual ‘sell’” about becoming a part of the collaboration. “Everyone saw the value,” she says. Nonetheless, she did consult with her colleagues. “I have three partners. Before sharing confidential business information or sharing secrets, I definitely thought
it necessary for everyone to be in agreement,” she says. “Also, there
are times where I am not the right person at my firm to be a part of the conversations. So I would bring my partner who is more suited for the conversation.”
It wasn’t a hard sell for Edwards either. “It did not require any selling internally,” she recalls. Not only
that, she says, “My managers/senior personnel love that I have other business owners to get ideas from.
In fact, they ask me to ask them questions from time to time. They also sit in on some of our meetings if it is something they are interested in.”
Ann Slotwinski, the Cerrado Group’s Executive Director, says that it “tends to engage leadership right up front, as we begin the discussions around membership. Prior to the actual interview, there are a number of steps we go through to get to the interview stage. We provide speaking points to leadership of each firm so that they can explain to their teams the reason for joining the Cerrado Group and how it will benefit the firm. However, anyone who needs to be involved in the decision is part of an in-depth call that I have with each prospective member firm to discuss any questions they may have.”
Quality, Not Quantity
Bigger is not necessarily better in the view of collaboration participants. Says Dennis, “I think it’s important that the size of the collaborative group is limited.” And Edwards reports that a roundtable group to which she belongs “is not growing, but that is intentional.” She explains, “We have a limit to the number of people we want in the group.”
Why limit the size of the group? One reason is to promote trust and communication. “There is a lot of trust that goes into discussing your business with other firms. The point
is to be collaborative, not just have individuals that sit there and take information and never add to the discussion,” says Dennis. And Edwards says that the roundtable to which
she belongs that limits the number of members does so “to make sure that they are a good fit with everyone in the group. We are very careful when we invite new members.”
The Cerrado Group also adds members by invitation only, which the association says stems from its belief in the importance of serving plan sponsors and participants well and
reserving membership for firms that are committed to those goals.
“We are looking for firms where
we currently do not have coverage. However, more importantly, we want forward-thinking firms who embrace technology and efficiency, who are looking to grow and who want to be a leader in the industry,” says Slotwinski of the Cerrado Group’s approach to adding new members.
Once prospective members have been identified, a vetting process is set in motion, reports Slotwinski. That process consists of the following steps.
1. Any nomination for a new member must come from an existing member.
2. The member makes an initial phone call to the prospective member. “We have created a document that the member uses to explain the Cerrado Group to the prospective member
and asks them a number of questions about their firm,” says Slotwinski.
3. The next step is for the member to formally nominate the prospective member using the information gathered in the initial phone call. This is done during the weekly member phone call. Based on that discussion, the group votes on whether or not to proceed with the nomination.
4. “Upon approval,” says Slotwinski, “I then send the prospective member an NDA and have an in-depth call with firm leadership to answer any questions they may have and to share proprietary information with them. If at the end of that conversation, the firm would like to move forward, I send them a business metrics questionnaire
to be completed. This is shared with the members prior to the interview,” she continues.
5. The final step is the formal interview with all members and a vote at the end of that discussion.
Forming a Collaborative Group
Interested in forming your own collaboration? Dennis suggests composing “a group of diverse individuals that you trust.” She continues, “Start small—even if it is just one other TPA firm.” Edwards suggests, “I would look for an existing roundtable to join or look for industry friends you have made at conferences and start one of your own.”
“I started by joining a group
of people I met through ASPPA conferences,” Edwards shares. “They were people that I enjoyed spending time with and people who had great ideas and were willing to share them. We carried on the discussions that began at the conferences and
it eventually turned into a monthly roundtable group of friends.”
THE BENEFITS OF COLLABORATION
Forming connections and collaborating can yield a variety of results.
Productivity and Best Practices
The collaborating businesses are more productive and efficient, Edwards says, which allows them to keep improving their services. “We all have learned from each other
and gotten ideas from each other which have made us better,” she
says, adding, “I have gotten ideas
for improving efficiencies as well as marketing and sales. And it has made me a better leader.”
“As a member of the Cerrado Group,” says Dennis, “we are able to pool resources to ensure that we understand and exceed cybersecurity standards and integrate automation efficiencies into our business, among many other things.” She continues, “These relationships have allowed
DBZ to fine tune our 3(16) services, benchmark compensation for sales teams and implement changes to
client billing. It allows other TPAs to provide cash balance or ESOP plans to their plan sponsors.”
Edwards says that the group to which she belongs meets monthly to discuss matters such as policies, procedures and ideas for hiring. “We share ideas for making our firms more efficient. We also share information about software we use, etc. We discuss hiring challenges and solutions as well as sales and marketing ideas.”
Edwards reports that they share and pool resources during regular roundtable meetings that are held every three or four weeks. “We typically have one person in the group who leads the discussions. We have a planned topic that we all want to talk about, and we share and collaborate,” she says.
The group has other meetings as well, Edwards says, such as a monthly meeting with an ERISA attorney at which members can ask questions and obtain legislative updates, and
a meeting for business owners to collaborate with each other and share ideas.
Dollars and Cents
Edwards notes that collaborating can save participating firms money. She says they have started to negotiate with service providers and that as a group they have shared the cost of engaging an attorney to write a model engagement letter for all members to use and to write a model cyber policy for them.
“For my business, I have been able to save money on services that
I needed and use,” says Edwards, adding that they also have group discounts. “It’s important to us to be able to save money where we can,” says Edwards.
Not only does collaboration save money, it also saves time, according to Edwards. “I have been able to save time in developing policies
and procedures that my friends had already developed,” she says, noting that “when one of us has already put the time and effort into developing something like a remote employee policy, we share that with each other. It saves us time and money.”
It’s also personal. One result, says Edwards, has been the development of lifelong friendships. “It really is amazing how willing to share all of the business leaders in this industry are,” she says. “They will give you the shirt off their back without blinking.” Slotwinski concurs, noting that the deep relationships between members often result in questions being posed and answered through personal conversations.
“Nobody outside of the retirement plan community understands what
it is we do. To be able to have real conversations with other TPAs who understand our industry and talk about 3(16) services, PEPs, staffing concerns, compensation, cybersecurity, tax law changes and everything that as business owners keeps up at night is invaluable,” Dennis believes.
“Our industry is constantly evolving, as are the goals of each individual firm,” Dennis observes. As for the Cerrado Group, Slotwinski says, “We will continue to add new members
as we see fit.” She continues: “We are also looking to expand our distribution channels and deepen the relationships we have with existing centers of influence.”
Both Dennis and Slotwinski
expect to emphasize cybersecurity
and automation this year, which are big discussion points in each group, Dennis reports. “Our focus this year is on cybersecurity, automation and data transmission,” says Slotwinski.
The Cerrado Group believes that the work it does in the retirement industry directly impacts plan sponsors and their participants’ ability to retire comfortably, which it calls a “noble cause.”
Plan participants benefit from collaboration among TPAs, says Dennis, noting that they benefit from enhanced plan offerings, efficiencies, benchmarking and security. They
also gain from collaboration through full-service offerings, compliance work and, ultimately, a better retirement outcome, Slotwinski believes.
“I believe that we offer the
best of both worlds—global scale, efficiency and coverage with local service and high customer touch. We believe that we are the future of the local, independent TPA firms,” says Slotwinski.
This column discusses the importance of protecting all the valuable data a TPA firm is entrusted with regarding people’s retirement savings.
Tackling The Tough Stuff
When we first meet with a client to take over their plan or to design anew plan, one of the very first topics we cover is eligibility.
Super Wonder Tpa
This column is intended to convince you that TPAs are modern day superheroes and by the time you are done reading you will be in love with your career choice again, realize how important you and your services are, and be ready to communicate your superpowers to people who should be utilizing your services.
Ready to find out more?
The TriStar team is ready to help you begin your journey on the road to retirement. We will help you navigate the route for a smooth ride to and through retirement.